Last Updated: 30 July 2026
RLad respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit www.rlad.in, submit an enquiry or communicate with us regarding our architecture, interior design and related services.
By using this website or submitting your information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide through our website, enquiry forms, phone calls, emails or other communication channels.
This information may include:
- First and last name
- Email address
- Phone number
- City or project location
- Project type and requirements
- Property or site details
- Budget range and expected timeline
- Messages, enquiries and communication records
- Information submitted for vendor or career enquiries
- Any drawings, photographs, documents or references you choose to share
Please provide only the information necessary for us to understand and respond to your enquiry.
2. Information Collected Automatically
When you visit the RLad website, certain technical information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Date and time of access
- Time spent on the website
- Referring website or source
- General geographic location
- Website interaction and performance data
This information helps us understand how visitors use our website and allows us to improve its functionality, security and user experience.
3. How We Use Your Information
RLad may use the information collected to:
- Respond to architecture and interior design enquiries
- Understand your project requirements
- Schedule consultations, meetings or site visits
- Prepare proposals, estimates or service recommendations
- Communicate about ongoing or potential projects
- Process vendor, partnership or career enquiries
- Improve our website, services and customer experience
- Maintain internal business and communication records
- Prevent fraud, misuse and security threats
- Send relevant updates or promotional communication where you have consented
- Comply with applicable legal and regulatory obligations
We will not use your personal information for purposes that are unrelated to your interaction with RLad without an appropriate legal basis or your consent.
4. Consent and Communication
When you submit an enquiry form, contact us by phone or email, or otherwise provide your details, you consent to RLad contacting you regarding your enquiry.
Communication may take place through:
- Phone calls
- SMS
- Other communication channels you have used or approved
Where marketing consent is required, promotional messages will be sent only after obtaining the necessary permission. You may opt out of marketing communication at any time by replying with an unsubscribe request or contacting us using the details below.
Opting out of promotional communication will not prevent us from sending essential project-related or service-related messages.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve website performance, remember visitor preferences, analyse traffic and understand how users interact with different pages.
Cookies may include:
- Essential cookies required for website functionality
- Preference cookies that remember user choices
- Analytics cookies that help us understand website usage
- Marketing cookies used to measure advertising performance, where applicable
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
If third-party analytics or advertising tools are used, those providers may process information according to their own privacy policies.
6. How We Share Information
RLad does not sell or rent your personal information.
We may share limited information with trusted third parties when necessary, including:
- Website hosting and maintenance providers
- Customer communication or enquiry-management platforms
- Email, cloud-storage and analytics providers
- Architects, designers, consultants, contractors or vendors involved in a project
- Professional advisers, including legal or accounting professionals
- Government authorities where disclosure is required by law
These parties are expected to process information only for the intended purpose and apply reasonable confidentiality and security measures.
7. Project Photographs and Portfolio Content
RLad may photograph or document completed or ongoing projects for internal records, professional presentations, portfolios, publications, awards, social media or website display.
Where project photographs or related content could reveal personal information, the identity of a client, an identifiable address or other confidential details, we will seek appropriate permission or take reasonable steps to remove or conceal such information.
Confidential project material will not be intentionally published without authorisation.
8. Data Security
We use reasonable administrative, technical and organisational safeguards to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse or alteration
- Unlawful disclosure
- Destruction of data
However, no website, email system or internet transmission is completely secure. Therefore, we cannot guarantee absolute security of information transmitted online.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to an enquiry
- Evaluate or complete a project
- Maintain business and contractual records
- Meet tax, accounting or legal requirements
- Resolve disputes or protect legal rights
Information that is no longer required may be securely deleted, anonymised or archived where permitted by applicable law.
10. Your Privacy Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw previously given consent
- Request deletion of information that is no longer required
- Opt out of promotional communication
- Raise a concern regarding the processing of your information
To submit a request, contact us using the details provided below. We may ask you to verify your identity before processing certain requests.
Withdrawal of consent will not affect processing already undertaken lawfully before the withdrawal.
11. Children’s Privacy
The RLad website and services are intended for adults and business users. We do not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian.
If you believe that a child has submitted personal information through our website, please contact us so that we can review and, where appropriate, remove it.
12. Third-Party Links
Our website may contain links to social media platforms, maps, publications, partner websites or other third-party services.
RLad does not control these external websites and is not responsible for their content, privacy policies, security or data-handling practices. Visitors should review the privacy policy of each third-party website before providing personal information.
13. Changes to This Privacy Policy
RLad may update this Privacy Policy periodically to reflect changes in our services, website features, technology or legal obligations.
The revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page occasionally.
14. Governing Law
This Privacy Policy is governed by the applicable laws of India, including relevant data-protection and information-technology laws. Any dispute relating to this policy will be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.
India’s primary digital privacy framework is the Digital Personal Data Protection Act, 2023, together with applicable rules and notifications.
15. Contact Us
For privacy-related questions, requests or complaints, contact:
RLad
Kanara Business Centre
A-303, Sawali Society, Laxmi Nagar
Ghatkopar East, Mumbai, Maharashtra – 400075
Email: rajlakhaniarchitects@gmail.com
Phone: +91 99305 05029
Website: www.rlad.in